Shipping & Return policy

SHIPPING POLICY 

We deliver to: 

🇧🇪* 🇱🇺 🇳🇱 🇫🇷 🇪🇸 🇵🇹 🇮🇹 🇩🇪 🇦🇹 🇨🇭

🇧🇬 🇭🇷 🇨🇿 🇩🇰 🇪🇪 🇫🇮 🇬🇷 🇭🇺 🇮🇪 🇨🇾

🇱🇻 🇱🇹 🇷🇴 🇸🇰 🇸🇮 🇸🇪 🇵🇱 🇳🇴 🇹🇷 

 

🇺🇸 🇨🇦 🇦🇺 🇲🇽 🇲🇦 🇦🇪 🇪🇬 🇬🇧**

For shipping our orders to all these countries, we partnered with:

  • File:Bpost logo.svg - Wikipedia
  • Fichier:DHL Express logo.svg — Wikipédia
  • UPS Logo and symbol, meaning, history, PNG, brand
  •  Communicatiekit
  •  File:DPD logo (2015).svg - Wikimedia Commons

FREE DELIVERY FOR ORDERS ABOVE €200  

 *For Belgium, we have a local delivery which means that orders within a radius of 30 km from our head office (Brussels) will be delivered by ourselves in a term of maximum 3 days. 

 **For The United States, Canada, Australia, Mexico, Morocco and The United Kingdom: Please note, Customs fees may be charged after placing the order. These are entirely for the buyer. However, we work closely with our delivery services so the chances of additional costs are extremely small.

Orders placed before 12:00 CET, will be shipped the same day. Orders placed after 12:00 CET, will be shipped the next day.

Shipping terms will be between 1 and 7 work days. We will make sure that our packages are well protected!

PS: At the checkout, a phone number is asked. This is for our delivery partners in case they need to send you a message or call you about the package and delivery. We, Innofoot, won't do anything with your phone number!

 

RETURN POLICY

(All the upcoming texts are regarding the classic shirts, information on returning a mystery shirt can be read below)

We want you to fall in love with your purchase and we constantly strive to provide products of the highest possible quality. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order.



Conditions for a valid return:

  1. Merchandise must be returned within 14 days of receipt.
  2. Merchandise must be unworn and unwashed.
  3. Merchandise must have all original tags. (if they were present at the time of purchase).


If these conditions are not met, Innofoot has the right to refuse the return.

Customers can start the return process by contacting us at info@innoot.be , stating the reason for return.

 

RETURNS

  • Original shipping charges are non-refundable.
  • InnoFoot does not refund any costs when returning the shirt.
    (for example: shipping costs)


To begin your return or exchange process, contact us at info@innofoot.be stating the reason for return.

Follow the steps below to return or exchange an item:

Attach a copy of the packing slip or confirmation email of your order
Send your return to the address provided via email.
All returns must be sent with a valid tracking number 

 


REFUNDS of returned product


Refunds will be processed within 3 to 7 business days of receiving your return.

Original shipping costs will not be refunded.
Import duties/taxes and customs fees will not be refunded.


Thank you for your understanding and continued support.

 

For the mystery shirts:  

We do not accept refunds for mystery shirts unless there has been a problem with the delivery of the shirt. If you ordered the wrong size. Please report this as soon as possible via email to info@innofoot.be

This way we can send a correct size



-Innofoot Team